Thelma's Boutique FAQ

Here are some of our boutique's most frequently asked questions. 

Do I need to make an appointment to come to Thelma's Boutique?

Yes! We are now taking appointments so that we can better serve you. It helps us get the insurance paperwork in order, so that the checkout process can run smoothly. It also helps clear our parking lot so there should be a free spot for you when you arrive

Are you open on Saturdays?

We are not open on Saturdays but will take appointments if necessary. Our customers usually can find the time to see us during our regular hours just like they would for any other medical type appointment. Don't forget that we have extended hours on Thursday from 11:00 AM-7:00 PM.

Which products does my insurance company cover?

Each insurance company is different so the best thing is to call the member services phone number on your ID card. This ensures that you get accurate and up to date information on your specific policy.

We also check your policy benefits in order to calculate the correct co-insurance and/or upgrades that may apply to your purchase. 

What do I need to submit to the insurance company?

At Thelma's we almost always submit the insurance claim for you. To do this, we need your insurance card(s), photo ID and a prescription from a doctor at the time of your appointment. The prescriptions are valid for one year, so please be proactive in getting them each time you make a visit to our boutique. 

Can I donate products?

Yes, and thank you! We are more than happy to provide products from our donation collection to women that have no insurance coverage. Just stop by the boutique any time during our open hours.