Thelma's Mastectomy Boutique

Thelma's Mastectomy Boutique
251 Park Ave
Rochester, NY 14607
United States

ph: 585-256-2460
fax: 585-256-2467

sandy@thelmasboutique.com

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Frequently Asked Questions

Here is a compilation of the most general frequently asked questions we get here at Thelma's.  As always, feel free to contact us by e-mail or phone, or come visit us during open hours if you have a more personal question you would like answered.  

Are you open on Saturdays?

We are not open on Saturdays but will make time to help our customers if needed.  For the most part, our clients find the time to come see us during our regular hours Tuesday-Friday just like they would for any other medical type visit.  Don't forget that we have extended hours on Thursday from 9:30-7:00. 

Why don't you take appointments at Thelma's?

At Thelma's we understand the unique needs of every woman we serve.  No appoinments mean no time restrictons.  We normally have three fitters on staff each day so there is usually no waiting period when you walk in the door.  If it is your first time at Thelma's we recommend allotting 45 minutes for your visit.

Where are you located on Park Ave?

Take 490 to Goodman St. and head north off the exit.  Park Avenue is less than a mile from the expressway.  Look for the Parkleigh store on the left and take a right at the light onto Park Avenue.  We are the third driveway on the right.  There is parking at the back of the house and driveways on both sides to make the lot easier to navigate.  There is also a wheelchair ramp at the back entrance. 

Which products does my insurance company cover?

Each insurance company is different so the best thing is to call member services on your card.  This ensures that you get accurate and up to date information on your specific policy.  At Thelma's we are participating providers with:

  • Medicare
  • MVP
  • BlueCross BlueShield
  • BlueChoice
  • Aetna
  • Cigna (MVP policies)

These insurance companies will cover a portion of the cost for breast prosthesis and post-mastectomy bras. Some will also cover part of the cost for post-mastectomy camisoles, lymphedema products and wigs. We call each insurance company for every client in order to calculate the correct co-insurance and/or upgrades that may apply to the purchase that day. 

What do I need to submit to the insurance company?

At Thelma's we submit the insurance claim for you.  To do this, we need your insurance card(s), photo ID and a PRESCRIPTION from a doctor.  The presciptions are valid for one year, so please be proactive in getting them each time you make a visit to our boutique. 

Can I donate products?

We are more than happy to provide products from our donation collection to women that have no insurance coverage. Just stop by the boutique any time during our open hours. 

Can I wear post-mastectomy bras even if I have had reconstruction surgery?

Yes.  A post-mastectomy bra has a discreet pocket in the cup that holds a breast form or small insert to provide balance for women who have had a lumpectomy or reconstruction surgery. Even with reconstruction surgery post-mastectomy bras are covered by most insurance companies with a doctor's prescription.

 

Still have questions? Please contact us anytime! We look forward to hearing from you.

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Thelma's is an ABC Accredited Facility

Thelma's Mastectomy Boutique
251 Park Ave
Rochester, NY 14607
United States

ph: 585-256-2460
fax: 585-256-2467

sandy@thelmasboutique.com

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